Privacy Policy

This Privacy Policy describes how ViaMondo Tourism Marketing (ViaMondo-eg) collects, uses, and protects Your information when You use Our website and services. By using Our Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions
Interpretation
Words with capitalized initials have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.

Definitions
• Account: A unique account created for You to access Our Service.
• Company: ViaMondo Tourism Marketing (ViaMondo-eg), located at 6B May Buildings, Nasr City, Cairo, Egypt.
• Cookies: Small files stored on Your device to improve Your experience.
• Country: Egypt
• Device: Any device used to access the Service (mobile, computer, tablet).
• Personal Data: Any information that identifies an individual.
• Service: The website https://viamondo-eg.com/
• Service Provider: Third parties that help Us operate the Service.
• Usage Data: Data collected automatically (IP, browser, time spent, etc.).
• You: The user accessing the Service.

3. Tracking Technologies and Cookies
We use cookies and similar technologies to:
• Improve website performance
• Analyze user behavior
• Deliver better marketing experiences

You can disable cookies in Your browser, but some features may not work properly.

4. Use of Your Personal Data
We use Your data to:
• Provide and improve Our services
• Manage Your account
• Process bookings and requests
• Contact You for updates or offers
• Send marketing offers (you can opt out anytime)
• Analyze performance and improve experience

5. Sharing Your Personal Data
We may share Your data with:
• Service providers (ads, analytics, support)
• Business partners (for travel services)
• Affiliates
• Authorities when required by law

We never sell Your personal data.

6. Retention of Your Personal Data
We retain data only as long as necessary:
• Accounts: during use + up to 24 months
• Support data: up to 24 months
• Analytics data: up to 24 months

We may retain data longer if required by law.

After that, data is:
• Deleted
• Or anonymized

7. Transfer of Your Data
Your data may be processed outside Your country.
We ensure appropriate protection measures are applied.

8. Your Rights
You have the right to:
• Access Your data
• Request correction
• Request deletion
• Object to processing
• Withdraw consent anytime
• Request a copy of Your data

To exercise Your rights, contact Us anytime.

9. Delete Your Personal Data
You can:
• Update or delete data from Your account
• Or contact Us to delete Your data

We may keep some data if legally required.

10. Disclosure of Data
We may disclose data:
• In business transfers (sale/merger)
• If required by law
• To protect rights and safety

11. Security of Your Data
We use industry-standard security measures.
However, no system is 100% secure.

12. Children’s Privacy
Our services are not intended for users under 16.
We do not knowingly collect their data.

13. External Links
We are not responsible for third-party websites linked from Our Service.

14. Changes to This Policy
We may update this Privacy Policy.
Updates will be posted on this page.

1. Interpretation and Definitions
Interpretation
Words with capitalized initials have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.

Definitions
• Account: A unique account created for You to access Our Service.
• Company: ViaMondo Tourism Marketing (ViaMondo-eg), located at 6B May Buildings, Nasr City, Cairo, Egypt.
• Cookies: Small files stored on Your device to improve Your experience.
• Country: Egypt
• Device: Any device used to access the Service (mobile, computer, tablet).
• Personal Data: Any information that identifies an individual.
• Service: The website https://viamondo-eg.com/
• Service Provider: Third parties that help Us operate the Service.
• Usage Data: Data collected automatically (IP, browser, time spent, etc.).
• You: The user accessing the Service.

2. Collecting and Using Your Personal Data
Types of Data Collected

Personal Data
We may collect:
• Email address
• Full name
• Phone number

Usage Data
Collected automatically, including:
• IP address
• Browser type and version
• Pages visited and time spent
• Device information

3. Tracking Technologies and Cookies
We use cookies and similar technologies to:
• Improve website performance
• Analyze user behavior
• Deliver better marketing experiences

You can disable cookies in Your browser, but some features may not work properly.

4. Use of Your Personal Data
We use Your data to:
• Provide and improve Our services
• Manage Your account
• Process bookings and requests
• Contact You updates أو offers
• Send marketing offers (you can opt out anytime)
• Analyze performance and improve experience

5. Sharing Your Personal Data
We may share Your data with:
• Service providers (ads, analytics, support)
• Business partners (for travel services)
• Affiliates
• Authorities when required by law

We never sell Your personal data.

6. Retention of Your Personal Data
We retain data only as long as necessary:
• Accounts: during use + up to 24 months
• Support data: up to 24 months
• Analytics data: up to 24 months

We may retain data longer if required by law.

After that, data is:
• Deleted
• Or anonymized

7. Transfer of Your Data
Your data may be processed outside Your country.
We ensure appropriate protection measures are applied.

8. Your Rights
You have the right to:
• Access Your data
• Request correction
• Request deletion
• Object to processing
• Withdraw consent anytime
• Request a copy of Your data

To exercise Your rights, contact Us anytime.

9. Delete Your Personal Data
You can:
• Update or delete data from Your account
• Or contact Us to delete Your data

We may keep some data if legally required.

10. Disclosure of Data
We may disclose data:
• In business transfers (sale/merger)
• If required by law
• To protect rights and safety

11. Security of Your Data
We use industry-standard security measures.
However, no system is 100% secure.

12. Children’s Privacy
Our services are not intended for users under 16.
We do not knowingly collect their data.

13. External Links
We are not responsible for third-party websites linked from Our Service.

14. Changes to This Policy
We may update this Privacy Policy.
Updates will be posted on this page.

1. Cancellation by Customer
Cancellation fees depend on timing:
• More than 14 days before trip → Full refund (minus admin fees)
• 7–14 days → 50% refund
• Less than 7 days → No refund

2. Non-Refundable Cases
• Flights (unless airline allows refund)
• Visa fees
• Special offers & discounted packages
• No-show bookings

3. Cancellation by Company
If ViaMondo cancels:
• Full refund OR
• Alternative trip offer

4. Force Majeure
In cases like:
• Natural disasters
• Government restrictions
• Pandemics

Refunds depend on suppliers (hotels, airlines, etc.)

5. Refund Processing
• Refunds are processed within 7–14 business days
• Refund method = same payment method

1. Reservation Process
• The customer submits a booking request.
• Availability is confirmed.
• Payment details are sent to the customer.
• The booking is confirmed once payment is received.

2. Required Information
Customers must provide:
• Full name (as shown in passport)
• Phone number
• Email address
• Travel dates

3. Pricing
• Prices may change depending on availability.
• The final price is confirmed at the time of booking.

4. Modifications
• Modifications are subject to availability.
• Additional fees may apply.

5. Late Payments
Failure to make payment may result in:
• Cancellation of the booking
• Loss of the offered package or rate

6. Special Requests
We will try to accommodate special requests (rooms, meals, etc.), but these cannot be guaranteed.